Refund and Returns Policy

At RiseStyles, customer satisfaction is our top priority.
We aim to make every shopping experience seamless and worry-free. If you’re not completely satisfied with your purchase, we’re here to help with a simple and transparent return and refund process.

1. Eligibility for Returns

You can request a return or exchange if:

The item is unused, unwashed, and in its original condition.
All tags, labels, and packaging are intact.
The request is made within 7 days of delivery.

Unfortunately, we cannot accept returns for:

Items that show signs of wear, alteration, or damage after delivery.
Innerwear, accessories, or clearance/sale items (for hygiene and safety reasons).
Customized or personalized products.

2. Return Process

To initiate a return:

Email us at info@everriseentertainment.co.in with your order ID, product name, and reason for return.
Our support team will review your request within 24–48 hours.
If approved, you’ll receive instructions for pickup or courier return.
Once we receive and inspect the product, your refund or exchange will be processed.

Note: Items must be securely packed to avoid damage during return transit.

3. Refund Process

After your return is approved and inspected, we will notify you via email.
Refunds are processed as follows:

Prepaid Orders: Refunded to your original payment method (Credit/Debit Card, UPI, or Wallet) within 5–7 business days.
Cash on Delivery (COD) Orders: Refunded via bank transfer or store credit as per your preference.

If your refund takes longer than expected, please check with your bank or payment provider before contacting our support.

4. Exchanges

We currently offer size or product exchanges for eligible items.
If the desired product is unavailable, you may opt for a store credit or full refund instead.

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately within 48 hours of delivery at info@everriseentertainment.co.in with images or a short video of the issue.
We will arrange a replacement or refund at no additional cost.

6. Order Cancellation

Orders can be canceled within 24 hours of purchase if not yet dispatched.
Once the order has been shipped, cancellation requests cannot be processed.
In such cases, you may initiate a return after delivery.

To cancel, contact us via email or WhatsApp support (if available).

7. Non-Returnable Products

The following products are not eligible for return or refund:

Innerwear and undergarments
Socks, caps, and fashion accessories
Discounted, clearance, or final-sale items
Gift cards or digital vouchers

8. Shipping Costs for Returns

If the return is due to a wrong, defective, or damaged product, RiseStyles will bear all shipping costs.
For all other reasons (e.g., size issue or change of mind), the customer will bear the return shipping cost.

9. Contact Us

For any queries or return assistance, reach out to our support team:

RiseStyles (Everrise Entertainment Private Limited)
C4, 2nd Floor, Raj Ghar, Kanti Factory Road, Near Bank of Baroda,
Mohalla – Mahatma Gandhi Nagar, P.O – B.H. Colony,
P.S – Kankarbagh, Patna – 800020, Bihar, India

(+91) 6204750296
info@everriseentertainment.co.in
www.risestyles.com